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  • Writer's pictureArmin Honarasa

Quality Management System (QMS) can change your Organizational Culture (ISO 9001:2015)



The implementation of a Quality Management System (QMS) can have a significant impact on organisational culture.



discussion of Quality Management System (QMS)
discussion of Quality Management System (QMS)

A QMS establishes a set of processes, procedures, and policies to ensure that a company consistently meets customer requirements and delivers high-quality products or services. QMS is developed when setting ISO 9001:2015 standard for your organisation. Here are some ways in which a QMS can influence organizational culture.


Here let's discuss the main impacts of implementing a Quality Management System in an organisation:


1. Customer Focus: A QMS places a strong emphasis on understanding and meeting customer needs. By ingraining a customer-centric mindset throughout the organization, employees become more attuned to customer requirements and expectations. This focus on customer satisfaction becomes a core value of the organizational culture.


2. Continuous Improvement: QMS frameworks, such as ISO 9001, promote a culture of continuous improvement. Employees are encouraged to identify areas for improvement, suggest changes, and participate in problem-solving processes. This culture of continuous improvement fosters innovation, efficiency, and a commitment to excellence.


3. Accountability and Responsibility: A QMS establishes clear roles, responsibilities, and processes, ensuring that everyone within the organization understands their individual role in maintaining quality standards. This clarity promotes accountability and a sense of responsibility among employees, as they know they are integral to the success of the QMS and the organization as a whole.


4. Communication and Collaboration: Effective communication is crucial for the successful implementation of a QMS. It requires the sharing of information, feedback, and ideas across different levels and departments of the organization. A QMS encourages open communication channels, collaboration, and teamwork, leading to improved coordination and a more cohesive organizational culture.


5. Employee Empowerment: A QMS empowers employees by involving them in decision-making processes, problem-solving, and quality initiatives. When employees have a sense of ownership and involvement in the quality management process, they feel valued and motivated. This empowerment leads to increased job satisfaction, engagement, and a positive organizational culture.


6. Compliance and Standardisation: A QMS ensures compliance with industry standards, regulations, and best practices. It establishes a framework for consistent processes, documentation, and quality control. This standardization promotes a culture of discipline, attention to detail, and adherence to quality standards throughout the organization.


7. Risk Management: QMS frameworks often include risk assessment and mitigation processes. By integrating risk management into the organizational culture, employees become more proactive in identifying and addressing potential risks. This risk-aware culture promotes a focus on prevention, problem anticipation, and robust quality control.


It is fair to say the implementation of a Quality Management System can foster a culture that values quality, customer satisfaction, continuous improvement, accountability, collaboration, and employee empowerment.


By aligning the organisational culture with the principles of a QMS, companies can create a foundation for long-term success and sustained competitive advantage.


Does your company need a Quality Management System QMS? Let us help you develop this system to establish your growth and prosperity.


Contact us for an obligation free consultation.

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