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ISO 9001 is an internationally recognised standard for quality management systems (QMS).
It provides a framework and set of principles that organizations can follow to ensure they consistently meet customer requirements, enhance customer satisfaction, and continuously improve their processes and overall performance.
The ISO 9001 standard is applicable to organisations of all sizes and across various industries. It sets out criteria for establishing, implementing, maintaining, and improving a quality management system. The standard focuses on key areas such as customer focus, leadership, involvement of people, process approach, evidence-based decision making, and continual improvement.
Download our free IMS template today to help you get started.
By implementing ISO 9001, organizations can benefit in several ways:
Enhanced customer satisfaction: ISO 9001 helps organisations understand and meet customer requirements more effectively, resulting in improved customer satisfaction and loyalty.
Improved process efficiency: The standard encourages organisations to adopt a process-oriented approach, which leads to better identification and understanding of key processes, increased efficiency, and reduced waste.
Consistent quality: ISO 9001 helps organisations establish robust quality management systems that ensure consistency in delivering products or services that meet customer expectations.
Continuous improvement: The standard promotes a culture of continual improvement, encouraging organizations to monitor and measure performance, identify areas for enhancement, and implement corrective and preventive actions.
Competitive advantage: ISO 9001 certification demonstrates a commitment to quality and customer satisfaction, providing a competitive edge in the marketplace and opening new business opportunities.
Regulatory compliance: ISO 9001 assists organizations in meeting applicable legal and regulatory requirements related to their products, services, and processes.
Achieving ISO 9001 certification involves a process that includes implementing the standard's requirements, conducting internal audits, and undergoing external audits by accredited certification bodies.
Certification is granted when an organisation successfully demonstrates compliance with ISO 9001 requirements.
It's important to note that ISO 9001 is periodically revised to ensure its relevance and effectiveness. To consult and get the final version contact APIC MANAGEMT GROUP and discuss your business needs.